Frequently Asked Questions

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There has been a lot of talk in the local news about issues with app-based pet sitting services. I want to encourage pet parents to research potential candidates/businesses to care for your "kids". Don't be afraid to interview multiple individuals in person, ask questions, and gather as much information you can before making a decision.

As a Fear Free Certified Professional Pet Sitter, Kat is a member of Pet Sitters International, insured/bonded, trained/certified in Pet First Aid/CPR, and participates in year-round continuing education. 

Yes! KADO is insured and bonded through Business Insurers of the Carolinas. 

KADO performs all services at the client's home and travels to clients who live in the following communities: Eastlake, Waite Hill, Wickliffe, Willowick, Willoughby Hills, and Willoughby, OH. If you live outside of the service area or need a service that isn't offered, consider checking out the following pet sitter locators:  Pet Sitters International's pet sitter locator, Local Pet Care, or the Fear Free directory to see if another pet care professional is able to accommodate your pet care needs. 

All services are provided at the client's home and is available on a first come, first serve basis. Services include daily cat sitting, Monday through Friday midday neighborhood dog walks, small animal care, and cat grooming. Vacation dog care/dog sitting, boarding, and overnight services are currently not available. 

Exact times are not guaranteed but Client will be able to select from the following service hours: 7:00am-9:00am, 11:00am-2:00pm, or 7:00pm-8:00pm.

Please note: evening service hours are reserved for feline clients who receive prescription medication(s) or meals twice a day. 

Yes! Kat is not a professional groomer but has had years of experience providing basic grooming services such as nail trims and shaving mats out for Miss Kitty. Miss Kitty's mom or dad is welcome to be present during her appointment. 

Yes! As a Certified Professional Pet Sitter, Kat has had years of experience and training administering oral, topical, and injectable medications to cats and dogs as prescribed by their veterinarian.  Whether you want to learn how to give your cat sub-q fluids for a diagnosed health condition or he/she will need to take daily medications while you are on vacation, Kat is here for you and your pets.

*Please note: A trial run may be necessary prior to the first date of service. Regular rates will apply and are subject to change without notice.

No. KADO is not a boarding facility, Kat brings the services to the client's home. 

 Every other day visits are not offered because it is a huge safety concern. There have been instances where kitties have found themselves accidentally trapped in a bedroom and needed assistance to get out. A lot can change in 48 hours, and by that time it might be too late for medical intervention. By visiting with Fluffy on a daily basis, ensures she appears healthy, has fresh food/water, her litterbox is scooped, and to make sure there are no concerns regarding the home while you are away.

Yes. To help prevent the spread of contagious diseases and parasites, all pets subject to the Services are required to be current on their rabies vaccination (or titers) and other preventative measures requested by KADO while under the care of KADO. If cats or dogs are to young to receive their rabies vaccine, current vaccinations records must be upload their profile. As they receive additional vaccinations, including their rabies, their vaccination records/certificates must be updated. Cage pets and birds are required to receive any preventative measures deemed necessary by their veterinarian and have a health certificate on file.

No. If Client, family member, or Pet(s) are contagious, services will not be provided by KADO. 

As a solo cat sitter/dog walker, Kat will be the only caregiver visiting with your pets at your home while you are away. For the health and safety of Pet(s) and the security of your home, KADO does not share pet care responsibilities with Client's friends, family members, neighbors, and/or other individuals or companies. If this continues to be the case, services will be discontinued. 

Yes! Kat is a Certified Professional Pet Sitter, Fear Free Certified, trained and certified in Pet First Aid/CPR, and participates in year round continuing education.  

Fear Free's mission is to prevent and alleviate fear, anxiety, and stress in pets by inspiring and educating the people who care for them. Together with the pet parent, Kat will tailor a plan to help the pet feel more comfortable when going for a walk, taking his/her medication, having a nail trim, and so much more. To learn more about Fear Free, check this out!

Using our online reservation system, Time to Pet, pet parents can request an account to become a client. By creating an account and completing basic information, Kat will be able to get to know you and your "kids". She will then follow up with you to learn more about you and your family before approving or denying your request.

Yes! An initial consultation and behavioral assessment is required for new clients prior to the first date of service. The consult will allow you and your family the opportunity to meet Kat and for Kat to meet you and your "kids" as well as to see the layout of your house, learn your kids' routines, check keys and/or access codes (if applicable), and discus any other pertinent information. A $50.00 consultant and behavioral assessment fee shall apply. 

Once the initial consultation is completed and approved, Client can request, change, or cancel services, update their personal and pet profiles, and so much more by logging into their client account. Service requests and messages will be addressed Monday through Friday, 8:00am - 4:30pm and Saturday 8:00am - 12:00pm. Please be aware that holidays/days off may affect these hours. 

While KADO strives to accommodate all service requests from existing clients, last minute requests (within 24 hours) may not always be available. In the event of a last minute service request, it must be received by 8:00am on the day preceding the requested service date. Last minute service requests that are received past the deadline, and are able to be accommodated, will incur a $30.00 booking fee.

  A cancellation fee will occur if Services are canceled within twenty-four (24) hours prior to the first date of Service or without notice, and will be determined based on the Services canceled. All other Services (cat/pet sitting, dog walking, pet taxi, grooming, etc.), including holiday Services, canceled within seven (7) days from the first date of Service will incur a cancellation fee of 50% of the total invoice. Payment is due in full on the date of cancellation. Fees are subject to change at the sole direction of KADO without notice.

KADO shall not provide Client with a credit or refund for late departure or early return. Client is responsible for communicating this change with KADO and submitting a cancellation/change request accordingly.

Yes. A $15.00/service surcharge will apply on the following holidays: Easter Sunday, Memorial Day Weekend, Independence Day, Labor Day Weekend, Thanksgiving (Thursday/Friday), Christmas Eve and Day (Dec. 24/25), and New Years Eve and Day (Dec. 31/Jan. 1).  An after hour fee will apply on all evening and weekend services.

 Payment is due in full on the first date of service. Cash or check are preferred methods of payment while a credit card is required to be on file. If a payment is past due, Client's credit card shall automatically be charged for the full invoice amount. Client will receive a reminder message the day before their credit card is charged and is responsible for any late fees associated with their payment method(s).

Pet parents can contact Kat directly by sending a detailed email. If you are an existing client, use the conversation feed feature within your account to send Kat a message. Messages and service requests are addressed during the following office hours: Monday through Friday 8:00am-4:30pm and Saturday 8:00-12:00pm. To learn more about the benefits of becoming a client, check this out!