Learning a software system can be confusing which is why I am going to show you step by step how to set up your Client Portal/Account in Time to Pet. Once you create and activate your account, Time to Pet has a FREE mobile app that you can download.
Once you activate your client portal, you will need to complete the "MY INFO" AND "PETS" sections prior to requesting your Initial Consult. Once complete, Kat will review your information and follow up with you regarding the next step.
This profile is devoted to your personal information, such as your name, address, phone number, emergency contact, etc.
The PETS profiles are devoted to your pets! Each pet will have their own profile, that will include their name, vaccination status, feeding routine, etc. If you have multiple pets, click + New Pet, to add another profile.
To request services, click on "SCHEDULE" at the top. In the right hand corner you will see a "Request New Service" button, CLICK IT! Scheduling, cancellation, and change requests will only be accepted by using this feature.
You have the option to make a "Single Request" or request "Multiple Visits"
To request your Initial Consult, click "Single Request." Next select your date, time, type of service (Initial Consult), and hit "Submit Request". Your scheduling request will go directly to the scheduling queue for Kat to process during office hours. You can use this same process when requesting other services.
Similar to text messaging, this feature allows you to communicate with your pet sitter! Simply type your message into the chat box and hit "Add Message" You can also attach documents to your message.
Payment is due at the start of service. While cash or check are preferred methods of payment, all major credit cards are accepted through your client portal.
To add a tip to your invoice follow these steps when submitting your payment online or through the app.
Copyright © 2019 - 2021 Kat and Dogs Ohio - All Rights Reserved.
Serving the communities of Eastlake, Kirtland, Waite Hill, Wickliffe, Willowick, Willoughby Hills, and Willoughby, Ohio.
Please email Kat at email@example.com for additional information.
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